Movers - Customer Service

ApartmentStores.com seeks out moving companies that can provide a full range of quality services and have appropriate licenses and ethics regarding performing moves. ApartmentStores.com is aware that problems can occur during a move such as accidents, misunderstandings or damages. However, in no way does ApartmentStores.com make any representations or guarantees regarding the services or merchantability of the services rendered by the vendors listed on our websites. If a problem arises with a vendor that you found through our website, try to work out your problem directly with the vendor. If the service performed by the vendor and/or their response to the problem is not satisfactory, please contact us immediately so we may record the problem and contact the vendor concerning the complaint. If ApartmentStores.com receives multiple complaints regarding a vendor or if a complaint is very serious and it is clear that the vendor is not providing quality service, ApartmentStores.com reserves the right to drop the company from our listing service and remove them from our websites.

Please keep complete records of your move including; contracts, receipts, cancelled checks, notes, and DOT (ICC if applicable) identification numbers of the movers you work with. Use the following information to verify the good standing of a moving company.

The Better Business Bureau
BBB Home Page - http://www.bbb.org

The US Department of Transportation (includes links to State Departments of Transportation)
US DOT - http://www.dot.gov
Links to State DOT websites - http://www.fhwa.dot.gov/webstate.htm

U.S. Department of Transportation
400 7th Street, S.W.
Washington D.C. 20590
General Information: 202-366-4000

ApartmentStores.com is committed to providing quality services. Please feel free to contact our service department directly by email at customerservice@apartmentstores.com.